Frequently Asked Questions (FAQ)
1. What materials are your Christmas products made of?
Our products use high-quality, eco-friendly, and safe materials suitable for home decoration.
2. How long does processing and shipping take?
Orders are processed within 1-2 business days. Shipping within the U.S. usually takes 5-7 business days.
3. Can I track my order?
Yes, you will receive a tracking number via email once your order ships.
4. What is your return and exchange policy?
We offer a 30-day return or exchange policy on most items. Contact [email protected] for help.
5. Do you offer international shipping?
Currently, we only ship within the United States.
6. Are your products safe for children and pets?
Yes, all products meet safety standards, but please supervise children around delicate items.
7. Can I cancel or change my order after placing it?
Please contact us within 24 hours to modify or cancel your order.
8. How do I know if an item is in stock?
Stock status is shown on the product page. If sold out, you can sign up for restock notifications.
9. Do you offer gift wrapping services?
Yes, gift wrapping is available for selected items at checkout.
10. How can I contact customer service?
Email us at [email protected] or call +1 (469) 817-4836 for assistance.
11. Are there any discounts or promotions available?
Subscribe to our newsletter to get the latest offers and exclusive discounts.
12. Can I place a bulk order for events or business?
Yes, please contact us directly for bulk order inquiries and special pricing.
13. What if my order arrives damaged?
Please contact us immediately with photos of the damage; we will arrange a replacement or refund.
14. Do you provide product care instructions?
Yes, care instructions are included with each product and available on our website.
15. Can I change my shipping address after placing the order?
Contact us within 24 hours to update your shipping address.
16. How secure is my payment information?
We use secure payment gateways to protect your data and transactions.
17. Can I return a gift I received from your store?
Yes, gift returns are accepted under our standard return policy with proof of purchase.
18. Do you have physical stores or only online?
Currently, we operate exclusively online through shumake.store.
19. How can I stay updated on new products?
Follow us on social media and subscribe to our newsletter for updates.